What Is a Loyalty Program?
Loyalty Programs help you target customer investments. We know that customers become more loyal when their needs are competently met, when they feel an emotional connection to your brand and if appropriate, we deliver good experiences into the relationship.
Companies that thrive optimise their customer investments; to retain the value of loyal customers while increasing their share of light buyers’ business, increasing awareness of their products through advocacy and marketing. If balanced correctly, these investments compound returns.
Why Work with a Loyalty Program Consultant?
Getting your customer loyalty strategy right can be complex, as there are many ways to invest in customer relationships. Creating a successful loyalty program takes time, effort, and expertise. That's where our team of loyalty program consultants comes in, we are the most experienced team of Loyalty Consultants. We have the knowledge and experience to help you design , implement, operate and optimise a loyalty program that works for your business and your customers.
Our strategy work is built on customer data, and we deliver world class loyalty analytics and data science services
We work collaboratively with our clients to create innovative propositions, analytics capabilities (create value from data), embed technology, and drive growth. We stay with you on the journey to ensure the business case is always operationally delivered, and the commercial returns are realized.
Ellipsis loyalty consulting, let us help you with your loyalty strategy
Designing, implementing and running loyalty programs with proven methodologies and uncovering return on investment.
Loyalty Consulting
Crafting loyalty strategies that enhance the customer experience. We ensure consistent messages across channels and advise on technical solutions to match the clients target audience
Customer Strategy
Creating customer-centric strategies to help you make better decisions on customer investments.
Data Insights
Bringing clarity & greater certainty to your customer-focused decisions by leveraging internal & external data.
We help you understand your customers
We design innovative programs and propositions
We ensure we execute successfully
We Operate Loyalty Programs and Customer Initiatives
We help you run and optimise your customer loyalty investments
Your Partner in Customer Science®
We use Customer Science®, our proprietary methods and data-driven insights to deliver state of the art services that grow customer value and optimise performance. Customer Science® blends the best in Loyalty, Strategy and Data Insights.
Ellipsis' Customer Science® approach is twofold: always...Put the customer first, and make data-driven decisions.
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